Last updated: October 6, 2026
Our products
We sell porcelain and ceramic pieces selected in Jingdezhen, China. Many are kiln-fired in small batches: glaze tone, speckling and small surface variations are inherent to the process and are not defects. The making method (hand-painted, carved, moulded, transfer-decorated, etc.) is stated on each product page, and screen colours may differ slightly from real life.
Pricing & payment
All prices are in US dollars. Card payments are securely processed by Stripe. Card details are handled by Stripe and never touch our servers. Your order is confirmed when payment completes; your order number is shown on the confirmation page and in your confirmation email — quote it when you contact us.
Shipping, returns & breakage
Orders of US$59 or more ship free worldwide. Below that, shipping is a flat US$15, or US$7.90 if your order contains only ceramic bracelets; the exact rate is shown at checkout before you pay. Orders are dispatched from China within 1–5 business days and typically arrive 7–20 business days after dispatch, depending on destination and customs. Unused items in their original packaging may be returned within 30 days of delivery. We cover return shipping for items that arrive damaged, incorrect, or not as described; customers cover return shipping for change-of-mind returns. Refund timing and breakage protection are described in our Shipping and Returns pages, which form part of these terms. Import duties, where applicable, are the buyer’s responsibility.
Reviews & submitted content
Product reviews must reflect your genuine experience. By submitting a review you grant us the right to display it on this site. We moderate only to remove spam, personal data and abusive content — not to filter out criticism.
Liability
Our products are decorative and household items; please inspect your parcel on arrival and contact us within 7 days of delivery about transit damage (see our Returns page for how breakage claims work). To the extent permitted by law, our liability for any order is limited to the amount you paid for it.
Who we are
Qingci (青瓷集), which trades online as PorcelainCharm at porcelaincharm.com, is the trading name of Jingdezhen Zhushan District Qi Yu Jian Ceramics Studio (景德镇市珠山区琦与健陶瓷工作室), an individually-owned business (个体工商户) registered on 29 July 2026 with the Zhushan District Administration for Market Regulation, Jingdezhen. Unified Social Credit Code: 92360203MAKJQR5J31. Registered address: Room 2603, Building 26, Jingyao Commercial-Residential Community, Changjiang Avenue, Zhushan District, Jingdezhen, Jiangxi 333000, China. Phone: +86 177 7985 2180.
Customer service: Contact Qingci · admin@porcelaincharm.com