We are a small team in Jingdezhen and we answer our own email. Whether it is a question about a glaze, a wholesale enquiry, or a parcel that has gone quiet, write to us and a person will read it.
Reach us
Email: admin@porcelaincharm.com
Phone: +86 177 7985 2180
Response time: within one business day
Hours: Monday–Saturday, 09:00–18:00 China Standard Time (UTC+8)
We are in China (UTC+8), so if you write from the Americas or Europe your reply will usually arrive overnight. Email reaches us fastest; the phone is answered during the hours above.
Qingci (青瓷集) is the trading name of
Jingdezhen Zhushan District Qi Yu Jian Ceramics Studio
景德镇市珠山区琦与健陶瓷工作室
Individually-owned business (个体工商户), registered 29 July 2026 with the Zhushan District Administration for Market Regulation, Jingdezhen
Unified Social Credit Code: 92360203MAKJQR5J31
Room 2603, Building 26, Jingyao Commercial-Residential Community
Changjiang Avenue, Zhushan District
Jingdezhen, Jiangxi 333000, China
Phone: +86 177 7985 2180
Email: admin@porcelaincharm.com
Customer support: Mon–Sat, 09:00–18:00 China Standard Time (UTC+8)
Our address is an office, not a shopfront — please email before sending anything to it, including returns, so we can give you the correct return instructions.
Before you write
- Where is my order? Tracking is in your confirmation email, and orders are listed under My Account. See also order tracking.
- Something arrived broken. Send a photo of the piece and the box — we refund breakage in full. Details on the returns page.
- I want to return something. 30 days, unused, original packaging. Email us first for return instructions.
- Wholesale or custom orders. Tell us the pieces and quantities you have in mind and we will quote.