Policy
We collect only what checkout and support require.
When you place an order we collect your name, email address, country and shipping address — the minimum needed to deliver your order and answer questions about it. If you subscribe to our newsletter we store the email you provide. Our server also records basic technical data (IP-derived region, pages visited) to keep the site working and understand traffic.
Card payments are processed by Stripe. Your card number never touches our servers and we never see or store it. Stripe's privacy policy applies to the payment step.
To fulfil and ship orders, to respond to support requests, and — only if you subscribed — to send occasional news. Shipping carriers receive your name and address to deliver your parcel; Stripe processes your payment. We do not sell or rent personal data to anyone.
We use browser local storage to remember your cart and language preference. We do not run third-party advertising trackers. Email us any time to ask what data we hold about you, or to have it corrected or deleted. We keep order records only as long as needed for accounting and warranty purposes.
Questions: admin@porcelaincharm.com · +86 177 7985 2180
Scan or search the mobile number. We reply in English and Chinese within one business day.
+86 177 7985 2180
admin@porcelaincharm.com
For an existing order, use the order lookup page first.