Policy
Write within 7 days of delivery.
Order ID, four photographs (carton, interior pack, broken piece, close-up), and your preferred refund method.
admin@porcelaincharm.com — subject line: Damage claim + order ID.
We reply within one business day. Approved claims are settled as soon as we have seen your photos — your choice of a free replacement or a full refund — you do not need to send the broken piece back. Return shipping for damaged goods is on us.
Questions: admin@porcelaincharm.com · +86 177 7985 2180
Scan or search the mobile number. We reply in English and Chinese within one business day.
+86 177 7985 2180
admin@porcelaincharm.com
For an existing order, use the order lookup page first.